Contact us by phone, email or contact form here!
If you wish to contact us by email, please complete the email form below, or please
feel free to contact us direct at firstname.lastname@example.org
If you wish to discuss something verbally we can be contacted on 07732 367965. We may not always be able to answer the phone immediately, so please do leave us a voice mail and we will return your call as soon as we can.
Our office address for any mail enquiries is:
134 Burrowmoor Road
Snappy Gear Enquiry Form
Please fill out the form below and send it to us by clicking the submit button
Terms & Conditions
These terms constitute a legal document ("the Agreement"), in which are set out the rights and obligations of you as a purchaser ("you"), and those of Snappy Gear ("Snappy Gear", "we" or "us"), in relation to any transactions, sales or products offered or entered into by us through this site. By registering or placing an order with Snappy Gear you agree to abide by the terms of this Agreement.You agree to provide true and accurate information on registration.This Agreement shall be governed by the law of the English Courts in the event of dispute.At its sole discretion, Snappy Gear may modify these terms and conditions by posting the revised version on this web site at any time.
We accept orders online. Please include full contact details for yourself and the stock numbers with all orders. We aim to ship all orders for in-stock within 24 hours of receipt of funds.
All prices quoted on the website are in Pounds Sterling and include VAT where applicable. All second hand goods are sold on the VAT margin scheme such that there is no VAT applicable to be reclaimed. Prices are exclusive of local taxes, import duties and clearances and these are the responsibility of the purchaser. We always do our best to honour advertised prices but we reserve the right not to do so in the event of an incorrect price being published.
- Purchases and Part Exchanges
A Part Exchange will be deemed finalised receipt by you of a confirmation email from Snappy Gear acknowledging our final acceptance of the transaction and agreed date of the collection courier. In the case of purchases and part exchanges where a courier is arranged to collect your items, Snappy Gear takes no responsibility for late or failed collections, however arising. If it arises that the courier is unable to collect due to an error by the courier company or by us, we will arrange an alternative date for collection free of change. If the courier is unable to collect due to no response at the agreed collection address an added charge of £12 will be deducted from the seller for recollection.
- Returns Policy
You have the right to cancel your order or to return items if not as described within 7 days by: Emailing us at email@example.com stating your name, product, order number and reason for return. Please be aware you MUST contact us prior to returning any items so that we can issue you with a return reference number. Items must be returned to us via an insured (to full value) and trackable delivery service. If you return an item because of an error on our part we will refund return postage charges. In all other cases you will be responsible for return postage charges. All returns must also be accompanied by the original sales invoice and all items must be returned in the exact same condition as at the original point of sale. All goods returned as faulty will be checked thoroughly by us and if no fault is found the item will be returned to you. We reserve the right not to offer a full refund or replacement unless a fault with the item can be established.
Snappy Gear shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Snappy Gear shall not be liable in any manner for any acts, omissions, failures or delays resulting in issues such as (without limitation) loss of business, loss of sales, loss of profits, loss of reputation, business interruption, non payment of sums due or any other pecuniary loss.
- The Warranty
All second user items purchased from Snappy Gear carry a 60 day RTB warranty (unless otherwise stated). Accidental damage and misuse is NOT covered by this warranty. Snappy Gear reserves the right to repair/replace or refund goods under warranty. The warranty is valid from the date of purchase until the end of the 60 day period. The warranty is subject to proof of purchase being provided; therefore you should retain your sales invoice. The warranty is not transferable to a third party. Parts and labour cost in relation to the repair of any fault which occurred during normal usage of the item is covered Consumables such as batteries are not covered by the warranty. Wear and tear is not covered under the 60 day warranty period nor are faults caused by shock or fall, sand, dust, dirt, damp or corrosion, leaky batteries, an act of war or terrorism, fire, theft, attempted theft, accidental or malicious damage, vandalism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions, repair or cleaning by unauthorised personnel impact, accidental damage (inclusive of but not limited to: faults that have occurred because you have not used, stored or handled the product properly; or have not followed our written instructions for the product, or those of the manufacturer; or damage or defect due to wilful neglect or negligence by anyone other than us) Also, not covered are faults relating to damage to components such as connector pins deemed by us to be the result of accidental damage or misuse; Other exclusions from the 60 day warranty include - faults relating to image sharpness of a lens that is clearly open to human judgement, faults occurring to items where parts are no longer produced, such that the item cannot be repaired. Our used items are carefully described in our description and sold as described. Items for sale do not necessarily come with all accessories from new, such as lens hoods, straps or memory cards, unless specifically stated. In the case of errors with our listings you are within your rights to return the item within the 7 day return period if we are unable to resolve the matter.
- Matters beyond our Reasonable Control
Snappy Gear shall not be held responsible for any breach of this Agreement due to matters beyond our reasonable control, inclusive of but not limited to, acts of God, fire, flooding, severe weather, industrial disputes or acts of internet providers, government, or other authorities.
Personal Data you provide us
Registration Information We collect your email address and the password you enter when you register for an account with us, and we use them to verify your identity, based on our legitimate business interests in keeping your account secure and preventing fraudulent transactions. We also use your email address: • to send you confirmations, notifications and other information regarding your account, your plans and your purchases, as may be necessary to complete our contractual obligations to you. Without your email address, we wouldn't be able to provide you this information in a timely and effective manner; • to send you information and materials about us, our products and our services that we think may be of interest to you, based on our legitimate business interest in marketing to individuals who have indicated an interest in our products and services. You can choose not to receive such information when you register an account with us,by emailing us directly, and you can decide to stop receiving this information at any time by emailing us at firstname.lastname@example.org You may be able to register for or access the Services using Third Party Services, such as Facebook. If you've registered for an account with us through Facebook or another Third Party Service, we will collect and receive your login credentials for such Third Party Service in connection with providing you with the Services if you expressly provide us with such information. We will only use such login information for the purposes described above. In any case, we urge you to review your privacy settings on any Third Party Service and their associated privacy policies to understand more about disclosures of information from your applicable Third Party Services.
You can always have us delete your Shipping Information at any time by emailing us at email@example.com
Information You Share With Us in Communications or Interactions
When you communicate with us or our customer service representatives, including when you call us, email us or interact with us through the Services, we automatically record that communication, and use that record and the information you provide us in those communications, to address your questions and complaints about us, our products and our services, and to train our customer service representatives, based on our legitimate business interest in providing quality customer service. We also use the information you provide us to address your requests regarding your account, shave plans and purchase orders, as may be necessary to complete a contract with you. Without this information, we may not be able to address these requests. When you respond to a survey we provide you, or leave a written comment or review on the Services about us, our products or the Services, we record that survey response, comment or review, and use the information you provide us in them, in order to assess and/or address your responses, comments or reviews regarding us, our products or our services, based on our legitimate business interest in providing quality products and customer service.
Other Personal Data we receive about you
In addition to the information you directly provide us, we automatically receive and record certain information about you when you access or use the Services, or otherwise communicate or interact with us (including through other websites or mobile applications). Additionally, like many e-retailers, we collect certain information about you from third parties, including advertising and analytics companies.
When you access or use the Services, we collect information from your web browser, including your IP address and your device's settings and unique identifiers, and use that information to determine your general location, based on our legitimate business interests in reliably and accurately providing you with Services and information that apply to you, and in learning more about where the Services are being accessed or used.
Additional information about interest-based advertisements
We serve advertisements, and also allow third party ad networks, including third party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements are sometimes targeted to users who fit certain general profile categories or display certain preferences or behaviours (such advertisements, "Interest-Based Ads"). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, as outlined above, as well as derived from the usage patterns of particular users on the Services and/or Third Party Services over time. Such information may be gathered by us or our third party service providers through Cookies, which may include a file known as a "web beacon" from an ad network to you through the Services. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their website, allow them to serve Interest-Based Ads to you when you visit other websites, and also allow them to provide us and our advertisers with anonymised, aggregated auditing, research and reporting about advertisements. Remember, you can always choose to stop us from collecting your Cookie Information by turning off the Cookie feature on your browser or by ceasing to use the Services. Also, you can opt out of Interest-Based Ads sourced by Google using Google's Ads Settings. For more information on how to make choices about Interest-Based Ads from participating third parties, and to learn how to opt out of receiving them from participating organizations, please visit the European Interactive Digital Advertising Alliance's user information website at http://www.youronlinechoices.eu/.
Links and Confirmations
Information from Advertising and Analytics Partners
We work with advertising and analytics companies that provide us with certain information about you, your interactions with us and the Services, and your usage of both the Services and Third Party Services, including your age or birthday, demographic or interest data, Cookie Information, hashed email addresses, unique identifiers assigned to you by our Advertising Partners, as well as pages or content you've viewed, links you've clicked or other actions you've taken on both the Services and on Third Party Services. We use this information in order to enhance our understanding of your interests and preferences, so that we can serve you with Interest-Based Ads and measure their effectiveness, based on our legitimate business interest in marketing to individuals who we think may be interested in our services and products. We sometimes attempt to direct Interest-Based Ads to individuals who fit a certain general category, and as a result of the information our advertising and analytics partners provide us, Interest-Based Ads or other advertisements or recommendations may appear on Third Party Services that you visit. To collect the information described above, as well as to serve targeted advertisements to you, our advertising and analytics partners sometimes integrate their own Cookies, including web beacons, into the Services and/or into Third Party Services that you visit, as mentioned above. Remember, you can elect not to have these Cookies collect your information on the Services. Also, your browser or device may offer you a "Do Not Track" or "DNT" option, which allows you to signal to operators of Third Party Services (including, without limitation, behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites; however, we cannot and do not make any promises about how such Third Party Services will react when you set this signal on your browser. You may also consider changing your settings to block third party Cookies generally, where possible. Again, if you'd like to know more about Cookies, including information about how to manage, disable and delete them, you can visit http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm, https://ico.org.uk/for-the-public/online/cookies/, http://www.youronlinechoices.com/uk/ or http://www.allaboutcookies.org/.
Information from Other Service Providers
In addition to our advertising and analytics partners, we contract with various third party entities in order to operate our business and provide you with the Services and our products. These third parties provide us with various services described throughout this policy, including shipping and logistics, name and address verification, email distribution, market research, fraud prevention, promotions management and payment processing, and may share with us information about you that they have independently developed or acquired (in accordance with their own privacy policies and practices) for those purposes, as may be necessary for us to complete a contract with you or in furtherance of our legitimate business interests.
We sometimes request and receive information about your transaction history from our Payment Processor in order to process your purchase orders and plans, or to enroll you in discount, rebate and other programs in which you have elected to participate and use it to verify your identity by combining it with information you provide us, based on our legitimate business interest in protecting against fraudulent transactions.
Who we share your Personal Data with
Change of Ownership or Control
Laws and Safety
How we protect your Personal Data
We seek to protect your Personal Data using appropriate technical and organizational measures, taking into account the nature of the applicable Personal Data and processing activity. For example, all Payment Information regularly collected through the Services is encrypted and maintained using industry standard methods designed to ensure its security against loss or theft, including during transmission to our Payment Processor. However, we cannot and do not guarantee or warrant that such techniques will prevent unauthorized access to Personal Data or other information about you that we collect and store. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of such information at any time. You can help us prevent unauthorized access to your account with us and your Personal Data by selecting and protecting your password appropriately and limiting access to your device and browser by signing off after you have finished accessing your account. What your rights are to your Personal Data, and how you can exercise them You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request with respect to these rights, you can email firstname.lastname@example.org Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous, inaccurate or extremely impractical, if it jeopardizes the rights of others or if it is not required by law, but in those circumstances we will still respond to notify you of such a decision. In some cases, we may need you to provide us with additional information, which may include Personal Data, as necessary to verify your identity and the nature of your request. Right of access • Where permissible, you can request more information about the Personal Data we hold about you and you can request a copy of your Personal Data. If you have an active account with us, you can also access your Personal Data by visiting your account settings on our website. Right of rectification • If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such Personal Data. You can also correct some of this Personal Data directly by visiting your account settings on our website. Right of erasure • Where permissible, you can request that we erase some or all of your Personal Data from our systems. You can also delete your account with us at any time. Right to withdraw consent • If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent to this processing at any time,. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services. Right to object to processing and to restrict processing • Where permissible, you can let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as marketing to you (to name one example), and you can also ask us to restrict further processing of your Personal Data. Right of portability • Where permissible, you can ask for a copy of your Personal Data in a machine-readable format, and you can also request that we transmit the data to another controller where technically feasible. Right to lodge a complaint with a supervisory authority • You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. Please visit http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm for more information. Our Personal Data retention policy We retain your Personal Data for as long as you have a working account with us, or as otherwise necessary to provide you with the Services. In some cases we retain Personal Data for longer, if doing so is necessary to pursue our legitimate business interests (but only if those interests are not overridden by your own interests, rights and freedoms), comply with our legal obligations, resolve disputes or collect fees owed, conduct audits, or if doing so is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we dispose of your Personal Data securely, but may retain some information in a depersonalized or aggregated form but not in a way that would identify you personally. As stated above, you can request us to erase some or all of your Personal Data from our systems, and you can delete your account with us at any time. Any questions or concerns? If you have any questions or concerns regarding how we collect, use, protect or share your Personal Data, including, for example, about our legitimate business interests or the legitimate business interests of others that we describe above, please send a detailed message to email@example.com We will make every effort to resolve your concerns. EFFECTIVE DATE: 25 May 2018 .